As long as your order has not yet been fulfilled, yes you can cancel your order. Once your order has been fulfilled and you have received a shipping confirmation email, your order can no longer be canceled.
Please check your spam folder, as order confirmation emails are sometimes delayed or filtered. If you reached a confirmation page with an order number, your order has been placed. Save that number for your reference.
Our store uses a fraud prevention service that may automatically cancel and refund your order if it does not pass the filters. At this time, we are unable to ship orders to accounts that do not meet their criteria.
If you attempt to check out multiple times, your card will be authorized multiple times. Please contact customer service for help canceling one of the orders. When you are checking out, your credit card company puts an authorization hold for the order amount on your card. If there are any validation errors (addresses don’t match, CVV fails, etc.), your payment will be declined. A card hold is typically released 3–5 business days after it is made, depending on your bank.
You have 30 days from delivery to return or exchange unworn items in their original packaging. Exchanges ship free. Returns receive store credit.
We do not accept exchanges on pre-order releases.
To start a return or exchange, use the returns portal on our Returns & Exchanges page, or email customersupport@levelxblack.com.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges. Unfortunately, we have no control over these charges and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country.
If you believe your LXB product has a workmanship or material flaw, please send customer support an email at customersupport@levelxblack.com.
