Returns & Exchanges

You have 30 days from delivery to return or exchange unworn items in their original packaging. Exchanges ship free. Returns receive store credit.

We do not accept exchanges on pre-order releases.

Read the full refund policy

How returns and exchanges work

1. Find Your Order

Enter your order number and the email address you used at checkout in the returns portal below.

2. Select Items To Return

Choose the items you are returning. Each item must be unworn, unused, and still in its original packaging.

3. Review Your Shipping Options

Pick how you would like to send your items back, then confirm your return or exchange.

4. Print Your Return Label

Print your return label, pack the items securely in their original packaging, and send them back to us.

Start your return

Trouble with the portal? Open it in a new tab or email customersupport@levelxblack.com with your order number.